SHIPPING : return to customer service faq's |
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| Yes, standard shipping charges are based on the weight and destination of package and your cost is automatically calculated by our Shipping Carriers. Most packages are shipped via United Parcel Service (UPS). At our discretion, packages may also be shipped by an alternative carrier due to weight or size. OffPriceFashion.Com does not ship internationally. Additional charges apply on orders shipped to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. Due to current FAA and U.S. postal regulations, we are no longer able to ship orders to APO/FPO addresses. |
All orders received with an APO or FPO Address will be cancelled Immediately. We apologize for any inconvinience this may cause you.
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| Shipping surcharges are assessed on breakable, heavy or oversized items, in addition to normal shipping charges outlined above. Any item that incurs a shipping surcharge will display the surcharge amount below the price on the product page. This will also be called out separately on the credit card page below the shipping charges as "surcharge". |
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| Yes. Shipping is by air only No Ground Shipping is available. Please allow 7-10 business days for delivery to these locations. Any item surcharges that show on our product pages will be doubled for shipping to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. |
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| After you have placed your order, if for some reason an item is not available to ship, the item will be cancelled from your order. We will attempt to notify you either via email or traditional mail, that an item has been cancelled from your order. You will not be charged for any item that is not shipped, and any applicable adjustments to your shipping charges will be credited to your account. Such Item may be placed as backordered if available. |
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| You can check your order status online by login in to your Express Shopper Account here. If you have provided us with a valid email address, you will receive an email from us when we have shipped any item on your order. Because we ship from multiple locations, it is possible that you may receive multiple emails and shipments from us. |
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| Most orders are shipped via UPS mail and delivered Monday through Friday. Orders may be fulfilled and shipped from multiple locations which will result in multiple charges on your charge account. Orders shipped from multiple locations may also result in items arriving on different days. We reserve the right to ship all or part of your order by an alternative shipper due to weight and size. |
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| Orders are usually processed within 48 hours after being placed. Delays may be caused due to credit card verification or if there is a problem in processing your charge card. If we are unable to process your charge card we will attempt to first reach you via email, then either by telephone or traditional mail. We will also try to contact you if there are any other problems with your order. After an order is shipped it usually takes 3-5 business days to arrive for addresses within the state of California. For orders delivered outside the state of California, please allow 5-7 business days after shipment for delivery. |
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Time in Transit for UPS Ground Deliveries:
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| Unfortunately at this time we are unable to ship orders outside of the United States or to a military APO or FPO address. We can however, ship to Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands. |