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You are here: Home > Customer Service > RETURNS & EXCHANGES
 
 

Easy Returns Policy

We unconditionally guarantee all unused or defective merchandise for 15 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange; the only exception is clearance specials or personalized custom made items.

What You Need to Know:

  • All items must be in the condition you received them with all hang tags attached and in the original box.
  • Your form of payment will be credited for the price of the item and any taxes less all shipping charges. Your credit will appear after OffPriceFashion has received and processed your returned item through our return procedure.
  • Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
 
To return your purchase by mail, please enclose in a box, a copy of your receipt, complete with your name, address and the merchandise; customers are responsible for all shipping & handling charges. Allow 1-2 billing cycles from the day you returned your package for your account to be credited. Please mail returns to the following address:
c/o Customer Returns Department
2853 E. 11th Street
Los Angeles, CA 90023
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